LOCKD

Privacy Policy

Last updated: January 2025

1. Information We Collect

When you use LOCKD, we collect information necessary to provide our secure file transfer and payment protection services:

  • Account information (name, email address, password)
  • Payment information (processed securely through our payment providers)
  • Files you upload for transfer to your clients
  • Usage data and analytics to improve our services
  • Communications between you and your clients through our platform

2. How We Use Your Information

We use the information we collect to:

  • Provide and maintain our file transfer and payment services
  • Process payments and protect your files behind paywalls
  • Send you service-related notifications
  • Improve and optimize our platform
  • Provide customer support
  • Detect and prevent fraud or abuse

3. File Storage and Security

Your files are encrypted and stored securely. We implement industry-standard security measures to protect your data. Files are only accessible to you and, upon payment, to your designated clients. We do not access, view, or share the contents of your files except as required by law or to provide technical support at your request.

4. Information Sharing

We do not sell your personal information. We may share information with:

  • Payment processors to complete transactions
  • Service providers who assist in operating our platform
  • Law enforcement when required by law
  • Your clients, only as necessary to facilitate file transfers

5. Data Retention

We retain your account information for as long as your account is active. Files are retained according to your account settings and our storage policies. You may delete your files at any time. Upon account deletion, we will remove your personal data within 30 days, except where retention is required by law.

6. Your Rights

You have the right to:

  • Access and download your personal data
  • Correct inaccurate information
  • Delete your account and associated data
  • Opt out of marketing communications
  • Request a copy of your data in a portable format

7. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us at privacy@lockd.app